Customer Reviews For UPS® Ground
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UPS® Ground
4.8 2962526/04/2024 Joseph AccardiBy Joseph Accardi on 26/04/2024
Good service of package delivery at a lower cost makes me the customer satisfied.
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UPS® Ground
4.8 2962526/04/2024 Christopher Reifsnyder
Easy and affordable
By Christopher Reifsnyder on 26/04/2024
Much more affordable than going directly to the shipping services. I will definitely be recommending to friends and family.
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UPS® Ground
4.8 2962108/05/2024 Troy Art
Insure it heavily before you buy the label.
By Troy Art on 08/05/2024
You're on a roll, four deliveries, four damaged items.
Parcel Monkey replied on 30/04/2024
Thank you for taking the time to review your experience, Troy. We apologize on behalf of the courier for the inconvenience caused by the damaged items in your deliveries. While we don't have direct visibility into the handling of parcels during transit, we assure you that our couriers are committed to handling all parcels with the utmost care and attention. Unfortunately, due to the nature of the industry and the high volume of consignments, incidents of damage can occur occasionally. We understand the potential repercussions of such incidents and sympathize with the frustration they may cause. Your feedback is valuable to us, and we'll continue working to improve our services and minimize such occurrences in the future.
Warm regards,
The Parcel Monkey Team -
UPS® Ground
4.8 2962125/04/2024 Debra Wardell
Unexplained rip off
By Debra Wardell on 25/04/2024
I have used and even recommended your service since I have been using it since I lived in the UK years ago! This time however I shipped a package to the same person I always ship to only there was only 1 quilt not 2 and received an additional charge of double what I paid stating something was off??? But didn't tell me what was off? When I sent an email to enquire I got no reply. The irritating bit was your verbiage said that the price you've NOW charged is what I would of paid if my numbers were correct which can't be true, as I said I always ship two quilts for 16 dollars and change, this was 1 quilt for 13 dollars and change!
Parcel Monkey replied on 30/04/2024
Thank you for your continued support and for taking the time to share your recent experience with us, Debra. We sincerely apologize for any inconvenience caused by the discrepancy in your recent shipment. Your feedback is important to us, and we're sorry for any frustration caused by the additional charge and lack of clarity in communication. We strive to provide excellent service to all our customers, and we'll be reviewing your case to ensure improvements are made. We appreciate your loyalty and the trust you've placed in our service over the years.
Warm regards,
The Parcel Monkey Team -
UPS® Ground
4.8 2962524/04/2024 Verified Customer
By Verified Customer on 24/04/2024
Excellent! Very prompt!