Customer Reviews For EMS Parcel Post

By Brandy Ballard on 11/06/2020

NO ONE ANSWERS YOU ITS BEEN MONTHS SINCE I SHIPPED ONE ITEM.
7-16 DAYS MY A$$! AND I STILL AM NOT SURE WHY I WAS CHARGED ADDITIONAL MONIES!

China Shipment for customer refund

By John Derek Gitmed on 06/06/2020

item never has made it to destination

By Reg Wilson on 28/05/2020

Parcel Monkey is an amazing shipping service for an incredible value.

Horrible Experience: Customer Service Inadequate & Package Over A Month Late

By Shafeeq Shamsid-Deen Jr. on 25/05/2020

I wanted to use ParcelMonkey due to the ease of sending a package and low rates. The low rate wasn't worth it, as my package still has not been delivered and is going on for over a month now. Package was shipped on April 24 and has been stalled several times. When I asked customer service for updates, they kept on telling me they would investigate the situation. It took 3 weeks for them to give me a solid answer and new time estimate which they also failed to meet. They don't have a phone number so you can't call and they provided me the wrong tracking number for EMS, so I can't use their systems or contact them on what's going on. Poor customer service and poor delivery is disgusting and disappointing.
I sent another package via Fedex and it has already arrived. I still don't know if my package will be delivered and I am afraid it is lost. AVOID SHIPPING WITH PARCELMONKEY AT ALL COSTS. PAY EXTRA TO MAKE SURE YOUR PACKAGE GETS THERE.

By WeoK Prints on 15/05/2020

Package has zero tracking available for the last 4 weeks with no communication received from Shipper.